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Help ScoutvsKajabi

Help Scout is a human-feeling help desk: shared inbox, Docs, Beacon chat, and AI drafts. Kajabi runs courses, funnels, and memberships from one vendor.

How Help Scout and Kajabi compare

Help Scout is support that feels like email from a person. A shared inbox with assignments and saved replies, Docs for a knowledge base, Beacon for chat and self-service, customer profiles, workflows, reports, and AI drafts and summaries help small teams deliver warm, organized support. Nothing about it feels like a ticket number.

Kajabi is a proven all-in-one for experts who sell courses, coaching, and memberships, then market them with funnels and email from one vendor. That is real strength. If the product is a program people log in to and work through inside Kajabi, it is built for exactly that.

Where they are different

Choose Help Scout when a small team needs a warm, organized help desk with a knowledge base.

Choose Kajabi when the center of the business is courses, a sales pipeline, and memberships that live inside Kajabi.

Compare features

What's on Help Scout and Kajabi

A check means that capability is available. Help Scout and Kajabi are marked only when the offer is comparable, not the same product.

Site and brand

  • Workspace site
    Help Scout: Not included
    Kajabi: Included

Public content

  • Blog
    Help Scout: Not included
    Kajabi: Included

Audience and email

  • Audience
    Help Scout: Included
    Kajabi: Included
  • Email on your domain
    Help Scout: Included
    Kajabi: Not included
  • Marketing emails
    Help Scout: Not included
    Kajabi: Included
  • Campaign workflows
    Help Scout: Not included
    Kajabi: Included

Messaging

  • Built-in chat
    Help Scout: Included
    Kajabi: Included
  • Messaging Center
    Help Scout: Included
    Kajabi: Not included

Commerce

  • Shop payments
    Help Scout: Not included
    Kajabi: Included
  • Scheduling and bookingsLink to external scheduling available on Starter.
    Help Scout: Not included
    Kajabi: Included

Team

  • Admin users
    Help Scout: Included
    Kajabi: Included
  • AI Assistant
    Help Scout: Included
    Kajabi: Included

* Note: This table does not capture every feature of Help Scout or Kajabi, and is not intended as a comprehensive list. We keep this page current, but Help Scout or Kajabi may add or remove features that are not shown here.

Help Scout vs Kajabi pricing

Compare plans, prices, and what it costs to get started.

  • Help Scout

    Current plans and prices

    See what Help Scout charges on their pricing page.

  • Kajabi

    Current plans and prices

    See what Kajabi charges on their pricing page.

Cardel: An alternative to
Help Scout and Kajabi

You don't pay until you publish.

Cardel provides a home for your craft. Share and sell your work, grow your audience, and bring your community together on a site of your own.

Common questions

  • Is Cardel an alternative to Help Scout or Kajabi?

    Cardel is a home for your craft: a site of your own with a blog, newsletter, shop, community, and one inbox. It can replace Help Scout or Kajabi when you want your work, audience, and sales in one place. The feature list on this page shows where Help Scout and Kajabi are marked.

  • Can I use Cardel with Help Scout or Kajabi?

    Yes. Cardel pages can link out to other products, so you can keep Help Scout or Kajabi for what it does best and bring the rest of your work to Cardel.

  • How much does Cardel cost compared with Help Scout and Kajabi?

    You don't pay for Cardel until you publish. Choose Starter, Pro, or Studio when your site goes live. Help Scout and Kajabi set their own prices, so check their pricing pages on this page for current plans.

  • How do I switch from Help Scout or Kajabi to Cardel?

    Start with Build Your Site, set up your home, and bring your work over at your own pace. You do not have to move everything on day one.