Is Cardel an alternative to Help Scout or Medium?

Cardel is a home for your craft: a site of your own with a blog, newsletter, shop, community, and one inbox. It can replace Help Scout or Medium when you want your work, audience, and sales in one place. The feature list on this page shows where Help Scout and Medium are marked.

Can I use Cardel with Help Scout or Medium?

Yes. Cardel pages can link out to other products, so you can keep Help Scout or Medium for what it does best and bring the rest of your work to Cardel.

How much does Cardel cost compared with Help Scout and Medium?

You don't pay for Cardel until you publish. Choose Starter, Pro, or Studio when your site goes live. Help Scout and Medium set their own prices, so check their pricing pages on this page for current plans.

How do I switch from Help Scout or Medium to Cardel?

Start with Build Your Site, set up your home, and bring your work over at your own pace. You do not have to move everything on day one.

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Help ScoutvsMedium

Help Scout is a human-feeling help desk: shared inbox, Docs, Beacon chat, and AI drafts. Medium gives writers a built-in readership and Partner Program earnings without a site.

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How Help Scout and Medium compare

Help Scout is support that feels like email from a person. A shared inbox with assignments and saved replies, Docs for a knowledge base, Beacon for chat and self-service, customer profiles, workflows, reports, and AI drafts and summaries help small teams deliver warm, organized support. Nothing about it feels like a ticket number.

Medium is where a good essay can find readers on its own. The editor is calm, publications curate, the algorithm and topics surface work to members, and the Partner Program pays writers from member reading time. You bring words; Medium brings the audience and the distribution.

Where they are different

Help Scout

Help Scout is the support tool beside your site.
Help Scout handles email and Beacon chat for anyone.
Help Scout has no marketing email.

Medium

Medium owns the reader relationship.
Medium is one publication format.
Medium claps and responses stay on Medium.

Choose Help Scout when a small team needs a warm, organized help desk with a knowledge base.

Choose Medium when you want readers and modest earnings without owning a site or a list.

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What's on Help Scout and Medium

A check means that capability is available. Help Scout and Medium are marked only when the offer is comparable, not the same product.

Public content

Blog
Help Scout: Not included
Medium: Included

Audience and email

Audience
Help Scout: Included
Medium: Not included

Messaging

Messaging Center
Help Scout: Included
Medium: Not included

Team

Admin users
Help Scout: Included
Medium: Included
Per-admin permissions
Help Scout: Included
Medium: Included

Feature comparison for Help Scout and Medium
Feature	Help Scout	Medium
Public content
Blog	Not included	Included
Audience and email
Audience	Included	Not included
Messaging
Messaging Center	Included	Not included
Team
Admin users	Included	Included
Per-admin permissions	Included	Included

* Note: This table does not capture every feature of Help Scout or Medium, and is not intended as a comprehensive list. We keep this page current, but Help Scout or Medium may add or remove features that are not shown here.