Is Cardel an alternative to Crisp or Help Scout?

Cardel is a home for your craft: a site of your own with a blog, newsletter, shop, community, and one inbox. It can replace Crisp or Help Scout when you want your work, audience, and sales in one place. The feature list on this page shows where Crisp and Help Scout are marked.

Can I use Cardel with Crisp or Help Scout?

Yes. Cardel pages can link out to other products, so you can keep Crisp or Help Scout for what it does best and bring the rest of your work to Cardel.

How much does Cardel cost compared with Crisp and Help Scout?

You don't pay for Cardel until you publish. Choose Starter, Pro, or Studio when your site goes live. Crisp and Help Scout set their own prices, so check their pricing pages on this page for current plans.

How do I switch from Crisp or Help Scout to Cardel?

Start with Build Your Site, set up your home, and bring your work over at your own pace. You do not have to move everything on day one.

Compare

CrispvsHelp Scout

Crisp is a shared inbox and live chat for small teams with bots and a knowledge base. Help Scout is a human-feeling help desk: shared inbox, Docs, Beacon chat, and AI drafts.

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How Crisp and Help Scout compare

Crisp is a shared inbox that small teams can afford. Live chat, email, WhatsApp, Messenger, and Instagram land in one place, with chatbots, a knowledge base, campaigns, a CRM, and MagicReply AI to speed answers. It is priced per workspace rather than per seat, which is rare and kind.

Help Scout is support that feels like email from a person. A shared inbox with assignments and saved replies, Docs for a knowledge base, Beacon for chat and self-service, customer profiles, workflows, reports, and AI drafts and summaries help small teams deliver warm, organized support. Nothing about it feels like a ticket number.

Where they are different

Crisp

Crisp bolts onto any site.
Crisp chats with anyone who lands.
Crisp campaigns are support-flavored.

Help Scout

Help Scout is the support tool beside your site.
Help Scout handles email and Beacon chat for anyone.
Help Scout has no marketing email.

Choose Crisp when you need a multichannel support inbox with live chat and bots for a team.

Choose Help Scout when a small team needs a warm, organized help desk with a knowledge base.

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What's on Crisp and Help Scout

A check means that capability is available. Crisp and Help Scout are marked only when the offer is comparable, not the same product.

Audience and email

Audience
Crisp: Included
Help Scout: Included
Email on your domain
Crisp: Included
Help Scout: Included
Marketing emails
Crisp: Included
Help Scout: Not included
Campaign workflows
Crisp: Included
Help Scout: Not included

Messaging

Built-in chat
Crisp: Included
Help Scout: Included
Messaging Center
Crisp: Included
Help Scout: Included
AI Suggest
Crisp: Included
Help Scout: Included

Team

Admin users
Crisp: Included
Help Scout: Included
Per-admin permissions
Crisp: Included
Help Scout: Included

Feature comparison for Crisp and Help Scout
Feature	Crisp	Help Scout
Audience and email
Audience	Included	Included
Email on your domain	Included	Included
Marketing emails	Included	Not included
Campaign workflows	Included	Not included
Messaging
Built-in chat	Included	Included
Messaging Center	Included	Included
AI Suggest	Included	Included
Team
Admin users	Included	Included
Per-admin permissions	Included	Included

* Note: This table does not capture every feature of Crisp or Help Scout, and is not intended as a comprehensive list. We keep this page current, but Crisp or Help Scout may add or remove features that are not shown here.