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CrispvsKlaviyo

Crisp is a shared inbox and live chat for small teams with bots and a knowledge base. Klaviyo is ecommerce marketing automation: email, SMS, and revenue attribution for stores.

How Crisp and Klaviyo compare

Crisp is a shared inbox that small teams can afford. Live chat, email, WhatsApp, Messenger, and Instagram land in one place, with chatbots, a knowledge base, campaigns, a CRM, and MagicReply AI to speed answers. It is priced per workspace rather than per seat, which is rare and kind.

Klaviyo is the marketing brain of many online stores. Deep integration with Shopify and other platforms, behavior-based flows, predictive segments, email plus SMS plus push, and reporting that ties every send to revenue make it the standard for brands that live on repeat purchases. It is powerful and it is priced for that power.

Where they are different

Crisp

  • Crisp bolts onto any site.
  • Crisp chats with anyone who lands.
  • Crisp campaigns are support-flavored.

Klaviyo

  • Klaviyo needs a store to listen to.
  • Klaviyo sends.
  • Klaviyo optimizes revenue per send.

Choose Crisp when you need a multichannel support inbox with live chat and bots for a team.

Choose Klaviyo when you run an e-commerce brand and want email and SMS driven by store data.

Compare features

What's on Crisp and Klaviyo

A check means that capability is available. Crisp and Klaviyo are marked only when the offer is comparable, not the same product.

Audience and email

  • Audience
    Crisp: Included
    Klaviyo: Included
  • Email on your domain
    Crisp: Included
    Klaviyo: Not included
  • Marketing emails
    Crisp: Included
    Klaviyo: Included
  • Campaign workflows
    Crisp: Included
    Klaviyo: Included

Messaging

  • Messaging Center
    Crisp: Included
    Klaviyo: Not included

Team

  • Admin users
    Crisp: Included
    Klaviyo: Included
  • Per-admin permissions
    Crisp: Included
    Klaviyo: Included

* Note: This table does not capture every feature of Crisp or Klaviyo, and is not intended as a comprehensive list. We keep this page current, but Crisp or Klaviyo may add or remove features that are not shown here.

Crisp vs Klaviyo pricing

Compare plans, prices, and what it costs to get started.

  • Crisp

    Current plans and prices

    See what Crisp charges on their pricing page.

  • Klaviyo

    Current plans and prices

    See what Klaviyo charges on their pricing page.

Cardel: An alternative to
Crisp and Klaviyo

You don't pay until you publish.

Cardel provides a home for your craft. Share and sell your work, grow your audience, and bring your community together on a site of your own.

Common questions

  • Is Cardel an alternative to Crisp or Klaviyo?

    Cardel is a home for your craft: a site of your own with a blog, newsletter, shop, community, and one inbox. It can replace Crisp or Klaviyo when you want your work, audience, and sales in one place. The feature list on this page shows where Crisp and Klaviyo are marked.

  • Can I use Cardel with Crisp or Klaviyo?

    Yes. Cardel pages can link out to other products, so you can keep Crisp or Klaviyo for what it does best and bring the rest of your work to Cardel.

  • How much does Cardel cost compared with Crisp and Klaviyo?

    You don't pay for Cardel until you publish. Choose Starter, Pro, or Studio when your site goes live. Crisp and Klaviyo set their own prices, so check their pricing pages on this page for current plans.

  • How do I switch from Crisp or Klaviyo to Cardel?

    Start with Build Your Site, set up your home, and bring your work over at your own pace. You do not have to move everything on day one.