Skip to content

Compare

CrispvsShopify

Crisp is a shared inbox and live chat for small teams with bots and a knowledge base. Shopify is the commerce platform: storefront, checkout, inventory, POS, email, and inbox.

How Crisp and Shopify compare

Crisp is a shared inbox that small teams can afford. Live chat, email, WhatsApp, Messenger, and Instagram land in one place, with chatbots, a knowledge base, campaigns, a CRM, and MagicReply AI to speed answers. It is priced per workspace rather than per seat, which is rare and kind.

Shopify is what you use when the store is the business. World-class checkout, inventory and shipping, taxes, POS, thousands of apps, Shopify Email, Shopify Inbox, and a theme store make it the standard for merchants of every size. It scales from one product to a warehouse without changing platforms.

Where they are different

Crisp

  • Crisp bolts onto any site.
  • Crisp chats with anyone who lands.
  • Crisp campaigns are support-flavored.

Shopify

  • Shopify's blog and pages serve the store.
  • Shopify Inbox handles chat.
  • Shopify doesn't manage scheduling natively.

Choose Crisp when you need a multichannel support inbox with live chat and bots for a team.

Choose Shopify when you sell products at volume and need inventory, shipping, tax, and apps.

Compare features

What's on Crisp and Shopify

A check means that capability is available. Crisp and Shopify are marked only when the offer is comparable, not the same product.

Site and brand

  • Workspace site
    Crisp: Not included
    Shopify: Included

Audience and email

  • Audience
    Crisp: Included
    Shopify: Included
  • Email on your domain
    Crisp: Included
    Shopify: Not included
  • Marketing emails
    Crisp: Included
    Shopify: Included
  • Campaign workflows
    Crisp: Included
    Shopify: Included

Messaging

  • Built-in chat
    Crisp: Included
    Shopify: Included
  • Messaging Center
    Crisp: Included
    Shopify: Included
  • AI Suggest
    Crisp: Included
    Shopify: Included

Commerce

  • Shop payments
    Crisp: Not included
    Shopify: Included

Team

  • Admin users
    Crisp: Included
    Shopify: Included
  • Per-admin permissions
    Crisp: Included
    Shopify: Included

* Note: This table does not capture every feature of Crisp or Shopify, and is not intended as a comprehensive list. We keep this page current, but Crisp or Shopify may add or remove features that are not shown here.

Crisp vs Shopify pricing

Compare plans, prices, and what it costs to get started.

  • Crisp

    Current plans and prices

    See what Crisp charges on their pricing page.

  • Shopify

    Current plans and prices

    See what Shopify charges on their pricing page.

Cardel: An alternative to
Crisp and Shopify

You don't pay until you publish.

Cardel provides a home for your craft. Share and sell your work, grow your audience, and bring your community together on a site of your own.

Common questions

  • Is Cardel an alternative to Crisp or Shopify?

    Cardel is a home for your craft: a site of your own with a blog, newsletter, shop, community, and one inbox. It can replace Crisp or Shopify when you want your work, audience, and sales in one place. The feature list on this page shows where Crisp and Shopify are marked.

  • Can I use Cardel with Crisp or Shopify?

    Yes. Cardel pages can link out to other products, so you can keep Crisp or Shopify for what it does best and bring the rest of your work to Cardel.

  • How much does Cardel cost compared with Crisp and Shopify?

    You don't pay for Cardel until you publish. Choose Starter, Pro, or Studio when your site goes live. Crisp and Shopify set their own prices, so check their pricing pages on this page for current plans.

  • How do I switch from Crisp or Shopify to Cardel?

    Start with Build Your Site, set up your home, and bring your work over at your own pace. You do not have to move everything on day one.