How Crisp and Shopify compare
Crisp is a shared inbox that small teams can afford. Live chat, email, WhatsApp, Messenger, and Instagram land in one place, with chatbots, a knowledge base, campaigns, a CRM, and MagicReply AI to speed answers. It is priced per workspace rather than per seat, which is rare and kind.
Shopify is what you use when the store is the business. World-class checkout, inventory and shipping, taxes, POS, thousands of apps, Shopify Email, Shopify Inbox, and a theme store make it the standard for merchants of every size. It scales from one product to a warehouse without changing platforms.
Where they are different
Crisp
- Crisp bolts onto any site.
- Crisp chats with anyone who lands.
- Crisp campaigns are support-flavored.
Shopify
- Shopify's blog and pages serve the store.
- Shopify Inbox handles chat.
- Shopify doesn't manage scheduling natively.
Choose Crisp when you need a multichannel support inbox with live chat and bots for a team.
Choose Shopify when you sell products at volume and need inventory, shipping, tax, and apps.
Compare features
What's on Crisp and Shopify
A check means that capability is available. Crisp and Shopify are marked only when the offer is comparable, not the same product.
Site and brand
- Workspace siteCrisp: Not includedShopify: Included
Audience and email
- AudienceCrisp: IncludedShopify: Included
- Email on your domainCrisp: IncludedShopify: Not included
- Marketing emailsCrisp: IncludedShopify: Included
- Campaign workflowsCrisp: IncludedShopify: Included
Messaging
- Built-in chatCrisp: IncludedShopify: Included
- Messaging CenterCrisp: IncludedShopify: Included
- AI SuggestCrisp: IncludedShopify: Included
Commerce
- Shop paymentsCrisp: Not includedShopify: Included
Team
- Admin usersCrisp: IncludedShopify: Included
- Per-admin permissionsCrisp: IncludedShopify: Included
* Note: This table does not capture every feature of Crisp or Shopify, and is not intended as a comprehensive list. We keep this page current, but Crisp or Shopify may add or remove features that are not shown here.
Crisp vs Shopify pricing
Compare plans, prices, and what it costs to get started.
Crisp
Current plans and prices
See what Crisp charges on their pricing page.
Shopify
Current plans and prices
See what Shopify charges on their pricing page.
Cardel: An alternative to
Crisp and Shopify
You don't pay until you publish.
Cardel provides a home for your craft. Share and sell your work, grow your audience, and bring your community together on a site of your own.
Common questions
Is Cardel an alternative to Crisp or Shopify?
Cardel is a home for your craft: a site of your own with a blog, newsletter, shop, community, and one inbox. It can replace Crisp or Shopify when you want your work, audience, and sales in one place. The feature list on this page shows where Crisp and Shopify are marked.
Can I use Cardel with Crisp or Shopify?
Yes. Cardel pages can link out to other products, so you can keep Crisp or Shopify for what it does best and bring the rest of your work to Cardel.
How much does Cardel cost compared with Crisp and Shopify?
You don't pay for Cardel until you publish. Choose Starter, Pro, or Studio when your site goes live. Crisp and Shopify set their own prices, so check their pricing pages on this page for current plans.
How do I switch from Crisp or Shopify to Cardel?
Start with Build Your Site, set up your home, and bring your work over at your own pace. You do not have to move everything on day one.
Compare Cardel, Crisp, and Shopify
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