Compare
Help Scoutvs
Kit
Help Scout is a human-feeling help desk: shared inbox, Docs, Beacon chat, and AI drafts. Kit, formerly ConvertKit, is creator email: forms, automations, paid newsletters, and a network.
How Help Scout and Kit compare
Help Scout is support that feels like email from a person. A shared inbox with assignments and saved replies, Docs for a knowledge base, Beacon for chat and self-service, customer profiles, workflows, reports, and AI drafts and summaries help small teams deliver warm, organized support. Nothing about it feels like a ticket number.
Kit, formerly ConvertKit, is email marketing made for creators. Forms and landing pages, tags and segments, visual automations, sequences, a Creator Network for recommendations, paid newsletters, and Kit Commerce for digital products give a creator everything the list needs, with a free plan to start. It is thoughtful and built by people who know creators.
Where they are different
Help Scout
- Help Scout is the support tool beside your site.
- Help Scout handles email and Beacon chat for anyone.
- Help Scout has no marketing email.
Kit
- Kit's landing pages are lead capture.
- Kit sends from its infrastructure.
- Kit Commerce sells digital products.
Choose Help Scout when a small team needs a warm, organized help desk with a knowledge base.
Choose Kit when the list is the business and you want the deepest creator-focused email tooling.
Compare features
What's on Help Scout and Kit
A check means that capability is available. Help Scout and Kit are marked only when the offer is comparable, not the same product.
Site and brand
- Workspace siteHelp Scout: Not includedKit: Included
Audience and email
- AudienceHelp Scout: IncludedKit: Included
- Email on your domainHelp Scout: IncludedKit: Not included
- Marketing emailsHelp Scout: Not includedKit: Included
- Campaign workflowsHelp Scout: Not includedKit: Included
Messaging
- Built-in chatHelp Scout: IncludedKit: Not included
- Messaging CenterHelp Scout: IncludedKit: Not included
Commerce
- Shop paymentsHelp Scout: Not includedKit: Included
Team
- Admin usersHelp Scout: IncludedKit: Included
- AI AssistantHelp Scout: IncludedKit: Included
* Note: This table does not capture every feature of Help Scout or Kit, and is not intended as a comprehensive list. We keep this page current, but Help Scout or Kit may add or remove features that are not shown here.
Help Scout vs Kit pricing
Compare plans, prices, and what it costs to get started.
Help Scout
Current plans and prices
See what Help Scout charges on their pricing page.
Kit
Current plans and prices
See what Kit charges on their pricing page.
Cardel: An alternative to
Help Scout and Kit
You don't pay until you publish.
Cardel provides a home for your craft. Share and sell your work, grow your audience, and bring your community together on a site of your own.
Common questions
Is Cardel an alternative to Help Scout or Kit?
Cardel is a home for your craft: a site of your own with a blog, newsletter, shop, community, and one inbox. It can replace Help Scout or Kit when you want your work, audience, and sales in one place. The feature list on this page shows where Help Scout and Kit are marked.
Can I use Cardel with Help Scout or Kit?
Yes. Cardel pages can link out to other products, so you can keep Help Scout or Kit for what it does best and bring the rest of your work to Cardel.
How much does Cardel cost compared with Help Scout and Kit?
You don't pay for Cardel until you publish. Choose Starter, Pro, or Studio when your site goes live. Help Scout and Kit set their own prices, so check their pricing pages on this page for current plans.
How do I switch from Help Scout or Kit to Cardel?
Start with Build Your Site, set up your home, and bring your work over at your own pace. You do not have to move everything on day one.