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CrispvsMailchimp

Crisp is a shared inbox and live chat for small teams with bots and a knowledge base. Mailchimp is the small-business email standard with templates, automations, and reporting.

How Crisp and Mailchimp compare

Crisp is a shared inbox that small teams can afford. Live chat, email, WhatsApp, Messenger, and Instagram land in one place, with chatbots, a knowledge base, campaigns, a CRM, and MagicReply AI to speed answers. It is priced per workspace rather than per seat, which is rare and kind.

Mailchimp is the name most small businesses say first. Templates, a drag-and-drop editor, segmentation, customer journeys, A/B testing, reporting, forms and landing pages, and integrations with nearly everything make it a dependable marketing hub. The AI tools and Intuit's ecosystem keep it moving.

Where they are different

Crisp

  • Crisp bolts onto any site.
  • Crisp chats with anyone who lands.
  • Crisp campaigns are support-flavored.

Mailchimp

  • Mailchimp pages capture leads.
  • Mailchimp sends.
  • Mailchimp has no shop or bookings.

Choose Crisp when you need a multichannel support inbox with live chat and bots for a team.

Choose Mailchimp when you want a mature email marketing hub with integrations into everything else you use.

Compare features

What's on Crisp and Mailchimp

A check means that capability is available. Crisp and Mailchimp are marked only when the offer is comparable, not the same product.

Site and brand

  • Workspace site
    Crisp: Not included
    Mailchimp: Included

Audience and email

  • Audience
    Crisp: Included
    Mailchimp: Included
  • Email on your domain
    Crisp: Included
    Mailchimp: Not included
  • Marketing emails
    Crisp: Included
    Mailchimp: Included
  • Campaign workflows
    Crisp: Included
    Mailchimp: Included

Messaging

  • Messaging Center
    Crisp: Included
    Mailchimp: Not included

Team

  • Admin users
    Crisp: Included
    Mailchimp: Included
  • Per-admin permissions
    Crisp: Included
    Mailchimp: Included

* Note: This table does not capture every feature of Crisp or Mailchimp, and is not intended as a comprehensive list. We keep this page current, but Crisp or Mailchimp may add or remove features that are not shown here.

Crisp vs Mailchimp pricing

Compare plans, prices, and what it costs to get started.

  • Crisp

    Current plans and prices

    See what Crisp charges on their pricing page.

  • Mailchimp

    Current plans and prices

    See what Mailchimp charges on their pricing page.

Cardel: An alternative to
Crisp and Mailchimp

You don't pay until you publish.

Cardel provides a home for your craft. Share and sell your work, grow your audience, and bring your community together on a site of your own.

Common questions

  • Is Cardel an alternative to Crisp or Mailchimp?

    Cardel is a home for your craft: a site of your own with a blog, newsletter, shop, community, and one inbox. It can replace Crisp or Mailchimp when you want your work, audience, and sales in one place. The feature list on this page shows where Crisp and Mailchimp are marked.

  • Can I use Cardel with Crisp or Mailchimp?

    Yes. Cardel pages can link out to other products, so you can keep Crisp or Mailchimp for what it does best and bring the rest of your work to Cardel.

  • How much does Cardel cost compared with Crisp and Mailchimp?

    You don't pay for Cardel until you publish. Choose Starter, Pro, or Studio when your site goes live. Crisp and Mailchimp set their own prices, so check their pricing pages on this page for current plans.

  • How do I switch from Crisp or Mailchimp to Cardel?

    Start with Build Your Site, set up your home, and bring your work over at your own pace. You do not have to move everything on day one.